Request Indy Mobile FAQs
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​What is RequestIndy Mobile?

RequestIndy Mobile is the new mobile version of the City of Indianapolis Mayor’s Action Center RequestIndy web-based application. Both of these free applications can be used by citizens to request non-emergency city services and report issues such as potholes, trash collections, and animal issues. RequestIndy Mobile may also be used to check the status of requests previously submitted.

What do I need to use RequestIndy Mobile?

RequestIndy Mobile for Android is supported on Android-based smartphones and tablets running Android version 2.1 and higher.

RequestIndy Mobile for Android is available via the Android Market.

RequestIndy Mobile for iOS is currently supported on iPhone, iPad, and iPod Touch devices running iOS Version 3.1.3 - 5.0. Please note that some older devices will not be able to access all features of the application. Devices lacking either a GPS or camera will experience slightly limited functionality. However, users will still be able to successfully submit requests.

To find out if your device is running iOS 3.1.3 or higher, either check the “Settings” on the device or connect it to your computer and view the ”Summary” page in iTunes.

RequestIndy Mobile for iOS is available for free at the Apple App Store by browsing the store on your device. You may also download it to your computer via the App Store in iTunes.

Is RequestIndy Mobile supported on the new iOS 5 operating system?
 
 
Yes, the current version of RequestIndy Mobile for iOS now supports iOS 5. 
 
How do I use RequestIndy Mobile?

If you are familiar with either the original web-based RequestIndy or other mobile applications we believe that you will breeze right through entering your first request. If you would like more guidance or to see some of the finer points of the application, spend a few moments viewing these tutorial videos.

 How can I provide feedback or ask questions?

Please let us know how you feel about RequestIndy Mobile by using the feedback form. We welcome any comments, positive or otherwise, as well as any questions that you may have.

What happens after I submit a request?

After you submit your request, a unique Service Request number, (SR#),  will be automatically assigned. (If you chose to provide us with an email address, a copy of your request along with this SR# will arrive in your inbox within a few minutes.) At the same time, all of the information pertaining to your request is recorded in the Mayor’s Action Center tracking system for follow-up and future reference.

Within five minutes of your request submittal, an electronic Service Request is sent to the appropriate City department based upon the type of service that you requested. These requests are automatically stored within the computer system used by that specific department that handles that type of work. For instance, the Department of Public Works is responsible for patching potholes but Animal Care & Control responds to dogs running loose. Regardless, all you have to do as a user is to select the appropriate Request Type and the computer will do the rest.

How do I check to see if the service that I requested has been completed?

You can easily use RequestIndy Mobile to check on your request by selecting the Check Status option on the first page of the application. Please note though that you will need to enter a Service Request Number in order to do this. If you did not provide your email address when you submitted the request we were not able to provide that number to you.

If you did not provide your email address or have misplaced your SR#, you may also place a quick call to the Mayor’s Action Center at (317) 327-4MAC (4622) to receive an update.

Why is the map occasionally slow?

Unfortunately, display of the detailed map is considerably more bandwidth-intensive than a typical web page. We have chosen to include the map because some folks really like maps and find it intuitive to “point” to where the issue is located. Also, if you spot a problem while driving to work one morning you may not know the actual street address but using the map may allow you to find the location so that we can get it fixed.

Please remember, you don’t have to use the map at all. Simply enter an address to tell us where the problem is.