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Mediation gives the parties the opportunity to discuss issues raised in the complaint, to clear up misunderstandings, to determine the underlying interests or concerns, to find areas of agreement, and, ultimately, to incorporate those areas of agreement into a resolution of the complaint.
A Mediator does not resolve the complaint or impose a decision on the parties. Instead, the Mediator helps the parties to agree on a mutually acceptable resolution. The mediation process is strictly confidential.
Mediation provides a neutral and confidential setting where both parties can openly discuss their views on the underlying dispute. Often, enhanced communication can lead to mutually satisfactory resolutions. Additionally, parties share information, which may lead to a better understanding of issues affecting the workplace.
If the mediation process is unsuccessful, the complaint is investigated like any other complaint.