If a truck or plow physically hits a mailbox, the City will reimburse the homeowner for the cost of replacement. However, this is extremely rare. The common cause of mailbox damage is from 200-300 pounds of snow thrown from the plow blade. In this situation, the City will not replace damaged mailboxes. This policy is consistent with most municipalities in the area.
If you believe the City of Indianapolis has damaged your property, please file a TORT claim with the Office of Corporation Counsel (OCC). For more information about the TORT claim process please visit www.indy.gov/OCC or call 317-327-4055