Card Reader Problems
Skip Ribbon Commands
Skip to main content

Card Reader Problems

Though the IFS fuel system is usually quite reliable, you may occasionally encounter a problem when you are trying to get fuel. These are some of the error messages you may see on the Island Control Unit (ICU) display and possible solutions.

  • TRY AGAIN - Damaged or demagnetized magnetic strip. The magnetic strip is being recognized, but data is unreadable. Check the magnetic strip for damage or dirt. Make sure the card is being swiped properly or fully inserted in the reader. Attempt to swipe faster. It may require that the card be replaced or re-encoded.
  • BAD METER - You have entered a number that is outside the expected range for your vehicle. Be sure you are NOT entering tenths of a mile. If you are sure you are entering the proper value, call the gas line to get the problem resolved.
  • 110 INVALID CARD NO - Wrong version number or deactivated gas card. The gas line attendant will be able to tell you the exact reason for the problem. You will have to either get the correct gas card for the vehicle or find out from your supervisor or fleet manager why the gas card has been deactivated.
  • PUMP DOES NOT EXIST - Invalid pump number or error. Is the pump number valid for this ICU? A very common problem at Riverside when someone tries to use the ICU closest to 30th Street to get fuel from pumps 5-12.
  • PULSER FAILURE - Call the gas line to get this problem cleared up. You may have to go to another pump.
  • PUMP BUSY - The pump you have selected is either in use or there is a problem with the activation lever on the dispenser. If the pump you have selected is not in use, try resetting the lever.
  • CARD IN USE FUEL DENIED - A pump is currently activated by the card you are using. Wait two to three minutes and the ICU will reset itself.
  • 116 INVALID PRODUCT FOR UNIT - The pump number entered is for a fuel type not authorized for the vehicle being fueled. Make sure you are using the correct pump number for the fuel you need. One not-so-obvious example: many of the city's fleet vehicles are flexible-fuel vehicles, meaning that they can run on either gasoline or E85. By direction of some of the fleet managers, authorization for gasoline may have been shut off, meaning that you will not be able to put gasoline in a flex-fuel vehicle.
  • BLOCKED OFF LINE - The ICU network connection has been lost and vehicle card is not in Downtime Mode memory. Use the gas line phone by the ICU to call the fuel section office. If the ICU can be put back online, you will have to restart the card swipe procedure. If the ICU can not be put online, you will have to go to another fuel site.
  • IT IS NOT DRIVER OR ATT CARD - The card being used is not recognized as a vehicle card. If the card is an authorized current card version, then the magnetic strip is corrupt and the card will either have to be replaced or re-encoded.
  • 118 INVALID EMPLOYEE CARD NO - Wrong version number or deactivated gas card. The gas line attendant will be able to tell you the exact reason for the problem. You will have to either get the correct employee gas card or find out from your supervisor or fleet manager why your gas card has been deactivated.
  • IT IS NOT EMPLOYEE CARD - The card being used is not recognized as an employee card. If the card is an authorized current card version, then the magnetic strip is corrupt and the card will either have to be replaced or re-encoded.